Curbside Grocery Pickup

Q. What is Patel Brothers Curbside?

A. Patel Brothers Curbside allows customers to order groceries online and pickup at a designated store location.

Q. Are all Patel Brothers stores getting Curbside?

A. Patel Brothers Curbside is currently only present at a handful of pilot locations.

Q. Will the prices for Patel Brothers Curbside be the same as in-store?

A. The in-store price of a particular item at the time a purchase is made, including for weighted items, may differ from what is available through the online platform. Additional fees apply to online orders.

Q. Are there any additional fees associated with the Curbside program?

A. A small pickup fee will be applied to each order to offset the costs of Curbside shopping.

Q. How will customers place an order?

A. Customers will visit shopnaperville.patelbros.com. They will then either log in with their email address and password or create an account if they are a first time user. At checkout, customers can select a pickup time from their selected store.

Q. Will customers pick their groceries up in store, or will Curbside employees deliver a customer’s order to their vehicle?

A. Curbside employees will deliver orders to customers’ vehicles.

Q. What is the Substitution Policy?

A. SUBSTITUTION POLICY

patelbros.com and its subdomains implements a substitution policy for online orders to ensure that you as a customer can receive the items you need, even if it’s not the exact brand or quantity initially requested.

During the checkout process, we have added a new step: “Choose Replacement Products”. At this point in the checkout process, the system will list the items that are most common for a possible replacement, and we ask that you choose a backup product for each of those items. That way, if your initial choice is out of stock, our shoppers know exactly what you would like included in your order as a replacement. You may choose no replacement and the item will be removed and not charged. Orders marked by customer for best match for replacement will allow Patel Brothers to replace or refund items at their discretion.

Q. What happens if I don’t pick up my Drive Up or Order Pickup order?

A. Due to highly Perishable items, All orders must be picked up by the end of the business day of their pick up day. All orders that are abandoned by the end of the business day will be charged a 15% restocking fee of the final total. The remaining balance will be refunded back to the credit card used. All refunds may take 7-10 business days to process and post to accounts.

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